Return & Refund Policy

Last Updated: August 2026

Thank you for shopping with LikeBike. We want you to be satisfied with your purchase while ensuring that all returns are handled safely, fairly, and efficiently.

This Return & Refund Policy applies only to products purchased directly from the official LikeBike website. Products purchased through Amazon, Walmart, dealers, marketplaces, or other third-party sellers are subject to the return policy of the original sales platform or seller.

1. Return Period

Customers may request a return within 30 calendar days from the confirmed delivery date.

All returns require prior authorization from LikeBike Customer Support. Products returned without authorization may be refused and may not qualify for a refund.

After 30 days, products are no longer eligible for return. Eligible product issues will be handled under the applicable LikeBike Warranty Policy.

2. Non-Quality Returns

Non-quality returns include change of mind, ordering the wrong model, dissatisfaction with size, color, performance expectations, or no longer needing the product.

2.1 New and Unused Products

A product is considered new and unused when it:

• Has not been ridden outdoors;
• Has no dirt, scratches, wear, damage, or signs of installation;
• Has an odometer reading of no more than 1 mile;
• Includes the original box, protective packaging, charger, keys, manuals, tools, accessories, and all originally supplied components.

For approved new and unused returns:

Within 14 days of delivery:

• No restocking fee will be charged.
• The customer is responsible for the return shipping cost.
• The return shipping cost will be confirmed before the return is approved and may be deducted from the refund.

From 15 to 30 days after delivery:

• The customer is responsible for the return shipping cost.
• A 20% restocking fee will be deducted from the refund.

2.2 Used Products

A product may qualify as “used but returnable” when it:

• Has an odometer reading of no more than 10 miles;
• Has no accident damage, modification, water damage, excessive dirt, or abnormal wear;
• Is returned with the original packaging and all supplied accessories.

Approved used-product returns requested within 30 days are subject to:

• Return shipping costs; and
• A 30% restocking fee.

Products with more than 10 miles, substantial wear, missing major components, accident damage, unauthorized modifications, or damage caused by misuse are not eligible for return.

3. Damaged, Defective, or Incorrect Products

Please inspect the product as soon as it is delivered.

If the product arrives damaged, defective, incomplete, or different from the item ordered, contact LikeBike Customer Support as soon as possible and provide:

• Your order number;
• Photos of the shipping carton and shipping label;
• Photos or videos clearly showing the issue;
• The product serial number;
• A photo of the odometer, when applicable.

Within 14 Days of Delivery

If LikeBike confirms that the product has a manufacturing defect, shipping damage, missing components, or an order fulfillment error, LikeBike may provide one of the following solutions:

• Free replacement parts;
• Technical support or repair service;
• Product replacement;
• An approved return for a full refund.

For a verified quality issue, LikeBike will cover the reasonable shipping and handling costs associated with the approved solution.

From 15 to 30 Days After Delivery

LikeBike will evaluate the issue and may provide repair assistance, replacement parts, product replacement, or an approved return depending on the nature of the problem.

Return shipping charges will be covered by LikeBike only when the issue is confirmed to be a manufacturing defect, shipping damage, or LikeBike fulfillment error.

More Than 30 Days After Delivery

Eligible product issues will be handled according to the LikeBike Warranty Policy rather than the return policy.

LikeBike reserves the right to inspect and verify all reported quality issues. If the inspection shows that the problem was caused by misuse, accident, improper assembly, unauthorized modification, normal wear, or other non-manufacturing causes, the return may be treated as a non-quality return.

4. Issues Not Considered Manufacturing Defects

The following generally do not qualify as manufacturing defects:

• Normal wear and tear;
• Flat tires, punctures, worn tires, brake pads, tubes, cables, grips, or other consumable parts;
• Minor brake noise or adjustments required after transportation or normal use;
• Minor paint marks, sticker damage, or cosmetic imperfections that do not affect safe operation;
• Reduced range or speed caused by rider weight, temperature, tire pressure, terrain, riding mode, wind, battery condition, or riding habits;
• Damage caused by improper assembly, incorrect maintenance, accidents, impact, overloading, water exposure, neglect, or misuse;
• Damage caused by unauthorized repairs, modifications, or third-party parts;
• Theft, loss, vandalism, or damage occurring after delivery.

These situations may still qualify for paid parts, technical support, or warranty assistance where applicable.

5. Return Authorization Process

To request a return, email:

support@likebike.bike

Please include:

• Order number;
• Customer name and contact information;
• Reason for the return;
• Photos or videos of the product;
• Current odometer reading;
• Photos of the original packaging;
• Pickup address.

After reviewing the request, LikeBike will provide a Return Merchandise Authorization, return instructions, and the approved return address or pickup arrangement.

Do not ship a product to any address shown on the website, shipping label, or previous order documents unless Customer Support has specifically authorized that address for the return.

Unauthorized returns, cash-on-delivery shipments, and returns sent to an incorrect warehouse may be refused.

6. Return Packaging

Electric bikes and other large products must be returned in their original protective packaging whenever possible.

The customer is responsible for securely packing the product and protecting it during return transportation. Missing or inadequate packaging may result in:

• Additional packaging charges;
• A deduction for return-shipping damage;
• Delayed processing; or
• Rejection of the return when safe transportation cannot be arranged.

All original accessories, chargers, keys, manuals, tools, promotional gifts, and components must be included. The retail value of missing items may be deducted from the refund.

7. Return Shipping Costs

For non-quality returns, the customer is responsible for return shipping.

Because shipping costs vary according to the product model, package size, pickup location, and carrier, LikeBike will provide the applicable return shipping amount before approving the return. The amount may be paid separately or deducted from the refund.

LikeBike will cover return shipping only for verified manufacturing defects, shipping damage, incorrect products, or other errors caused by LikeBike.

Original expedited shipping charges and optional shipping-protection fees are non-refundable unless the return is caused by a LikeBike error.

8. Refused and Undeliverable Packages

Please contact LikeBike before refusing a delivery.

A package refused for a non-quality reason, incorrect address, missed delivery, or change of mind will be treated as a non-quality return. Actual outbound and return shipping costs may be deducted from the refund.

If a package is refused because of visible shipping damage, please photograph the damage and contact LikeBike immediately.

9. Order Cancellations

Before Shipment

Orders may be canceled for a full refund before they have been processed or released to the carrier.

After Processing or Shipment

Once an order has entered warehouse processing or has been shipped, cancellation cannot be guaranteed.

If the shipment cannot be stopped, the customer must follow the standard return process. Non-quality return shipping costs and applicable restocking fees may be deducted from the refund.

If LikeBike cannot ship an order within the stated or subsequently agreed delivery period, the customer may choose to accept the delay or cancel the unshipped order for a full refund.

10. Accessories and Replacement Parts

Unopened and unused accessories or replacement parts may be returned within 30 days of delivery.

The customer is responsible for return shipping on non-quality accessory returns.

The following items are generally not returnable unless defective upon arrival:

• Installed or used parts;
• Used tires, inner tubes, brake pads, cables, and other consumable parts;
• Opened batteries or electrical components;
• Customized or specially ordered products;
• Clearance or final-sale items clearly marked as non-returnable;
• Gift cards.

Verified defective accessories and replacement parts will be handled under the applicable warranty policy.

11. Exchanges

Approved exchanges are subject to the same eligibility requirements as returns.

Unless otherwise authorized, the original product must be received and inspected before the replacement product is shipped.

Any price difference between the original product and replacement product must be paid or refunded as applicable.

12. Inspection and Refund Processing

Returned products will be inspected after arrival at the authorized LikeBike return facility.

LikeBike normally processes approved refunds within 5–10 business days after the returned product has been received and inspected.

Refunds are issued to the original payment method. Banks, credit card companies, Klarna, PayPal, and other payment providers may require additional processing time before the refund appears in the customer’s account.

LikeBike cannot control processing times imposed by third-party financial institutions.

Any deductions for return shipping, restocking fees, missing parts, damage, or other approved charges will be itemized in the refund confirmation.

13. Refund Amount

Approved refunds may include the product purchase price and applicable sales tax, less any authorized deductions, including:

• Return shipping costs;
• Applicable restocking fees;
• Missing accessories or promotional gifts;
• Damage beyond reasonable inspection or use;
• Additional packaging costs;
• Non-refundable expedited shipping or optional service fees.

Discounts, coupons, and promotional offers will be reflected in the final refunded amount.

14. Contact Us

For return, cancellation, exchange, or refund assistance, contact:

Email: support@likebike.bike
Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time

Please do not return any product before receiving written authorization and return instructions from LikeBike.