Shipping Policy

Last Updated: August 2026

Thank you for shopping with LikeBike. This Shipping Policy explains our shipping destinations, estimated delivery times, order processing procedures, address requirements, and how shipping-related issues are handled.

This policy applies only to orders placed directly through the official LikeBike website. Orders placed through Amazon, Walmart, dealers, marketplaces, or other third-party sellers are subject to the shipping policies of the original sales platform or seller.

1. Shipping Destinations

LikeBike currently ships to valid residential and commercial addresses within the contiguous United States.

At this time, we do not provide standard shipping to:

• Alaska;
• Hawaii;
• Puerto Rico;
• Other U.S. territories;
• APO, FPO, or DPO military addresses;
• P.O. boxes;
• International addresses.

Certain remote or restricted locations may not be serviceable by our carriers. If we are unable to deliver to the address provided, we will contact you before shipment.

2. Shipping Fees

LikeBike provides free standard shipping for eligible orders delivered within the contiguous United States, unless otherwise stated on the product page or during checkout.

Any optional expedited shipping, special delivery, remote-area surcharge, or additional service fee will be displayed during checkout or confirmed with the customer before shipment.

Free shipping applies only to the original outbound delivery. Return shipping costs are handled according to the LikeBike Return & Refund Policy.

3. Order Processing and Delivery Time

Our standard estimated shipping schedule is:

• Order cut-off time: 5:00 PM Eastern Time, Monday through Friday;
• Order handling time: 1–3 business days;
• Estimated transit time: 5–6 business days;
• Total estimated delivery time: 6–9 business days.

Orders placed after 5:00 PM Eastern Time will normally begin processing on the next business day.

Business days are Monday through Friday and exclude weekends and U.S. federal holidays.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery may be affected by the customer’s location, inventory availability, weather, carrier delays, holidays, road conditions, peak sales periods, or other circumstances outside LikeBike’s reasonable control.

4. Order Processing

After an order is placed, LikeBike may review the following information before releasing it for shipment:

• Payment authorization;
• Billing and shipping address;
• Product availability;
• Fraud-prevention information;
• Customer contact information;
• Any additional information required to complete delivery.

An order may be temporarily placed on hold if payment, address, identity, or delivery information requires verification.

Providing incomplete or inaccurate information may delay shipment.

5. Pre-Orders and Backordered Products

Products marked as “Pre-Order,” “Backorder,” or “Coming Soon” are not subject to the standard 1–3 business-day handling period.

The estimated shipping date for these products will be shown on the applicable product page, checkout page, or order confirmation.

Estimated pre-order dates may change because of production, customs clearance, freight transportation, inventory arrival, or other supply-chain circumstances.

If LikeBike becomes unable to ship an order within the stated or subsequently agreed shipping period, we will notify the customer and provide the option to:

• Accept the revised shipping date; or
• Cancel the unshipped order and receive a full refund.

This clause is important because the FTC requires online sellers to have a reasonable basis for promised shipping times and, when shipment cannot be made on time, to obtain the buyer’s consent to the delay or provide a prompt refund for the unshipped merchandise.

6. Shipping Carriers

LikeBike primarily uses FedEx for deliveries within the United States.

Depending on the destination, product type, warehouse, package size, or carrier availability, LikeBike may use another qualified shipping carrier without prior notice.

Customers cannot always select a specific carrier.

Electric bikes, batteries, and oversized products may be subject to special carrier requirements because of their size, weight, or battery classification.

7. Tracking Information

Once an order has shipped, a shipping confirmation email containing the tracking number will be sent to the email address provided with the order.

Tracking information may take up to 24–48 hours after shipment to appear in the carrier’s system.

Customers may track their order through:

• The official carrier tracking website;
• The shipping confirmation email;
• Their LikeBike customer account, when available.

Receiving a tracking number means the shipping label has been created. It does not always mean that the carrier has already collected or scanned the package.

8. Split Shipments

Products in the same order may be shipped separately.

For example, the electric bike, battery, accessories, replacement parts, and promotional gifts may be shipped from different warehouses or delivered in separate packages.

Customers may receive multiple tracking numbers and packages on different dates.

A partially delivered order does not necessarily mean that the remaining items are missing.

9. Shipping Address Requirements

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name;
• Street address;
• Apartment, suite, building, or unit number;
• City, state, and ZIP code;
• Valid telephone number;
• Valid email address.

LikeBike is not responsible for delays or additional costs caused by incomplete, incorrect, or outdated customer information.

10. Address Changes

Before Shipment

Customers may request an address change before the order enters warehouse processing or is transferred to the carrier.

Address changes are not confirmed until LikeBike provides written confirmation.

For security reasons, changing an order to a substantially different address may require cancellation and placement of a new order.

After Processing or Shipment

Once an order has entered warehouse processing or has been shipped, LikeBike cannot guarantee that the address can be changed.

Carrier address-correction fees, package-interception fees, redelivery charges, return shipping costs, or other expenses caused by an incorrect address may be charged to the customer or deducted from an applicable refund.

Customers should not independently request that the carrier redirect a package without first contacting LikeBike.

11. Order Cancellation

Before Shipment

An order may be canceled for a full refund if it has not entered irreversible warehouse processing and has not been shipped.

Customers should contact LikeBike as soon as possible. Submitting a cancellation request does not guarantee that the order can still be stopped.

After Processing or Shipment

Once an order has entered warehouse processing or has been shipped, cancellation cannot be guaranteed.

If the package cannot be intercepted, the customer must receive the order and follow the authorized return procedure.

Refusing a package because of a change of mind, ordering error, incorrect address, or another non-quality reason will be treated as a non-quality return. Actual outbound shipping, return shipping, carrier fees, and applicable restocking fees may be deducted from the refund according to the LikeBike Return & Refund Policy.

Customers should not refuse delivery without first receiving instructions from LikeBike Customer Support.

12. Delivery and Signature Requirements

Because electric bikes and similar products are large and valuable, a signature may be required at delivery.

Customers are responsible for:

• Monitoring the tracking information;
• Ensuring someone is available to receive the package;
• Responding to carrier communications;
• Arranging redelivery or pickup when necessary.

Carrier storage fees, repeated delivery charges, or return shipping costs caused by missed deliveries may be charged to the customer.

Delivery drivers are generally not responsible for assembling the product, moving it inside the customer’s property, or removing the packaging unless a separate service has been purchased.

13. Inspection at Delivery

Customers should inspect the shipping carton before accepting delivery whenever possible.

If the package shows visible damage:

1. Take clear photos or videos of every damaged side of the carton.
2. Take a photo of the shipping label.
3. Ask the driver to record the visible damage, when possible.
4. Do not discard the carton or protective packaging.
5. Contact LikeBike Customer Support immediately.

If the damage appears severe, contact LikeBike before refusing the shipment whenever reasonably possible.

Refusing a visibly damaged shipment does not automatically guarantee a replacement or full refund. LikeBike must first review the shipping records, photos, and carrier information.

14. Shipping Damage, Missing Parts, or Incorrect Items

Shipping damage, missing components, or incorrect products should be reported within 7 calendar days after delivery.

Please provide:

• Order number;
• Customer name;
• Product model;
• Product serial number;
• Photos of the entire shipping carton;
• Photos of the shipping label;
• Photos or videos showing the damage or incorrect item;
• A list of missing components;
• Photos of all received accessories and packaging.

Do not discard the original carton, foam, protective materials, pallet, or shipping label until the claim has been resolved.

LikeBike may require additional photos, videos, troubleshooting information, or carrier inspection before approving a replacement, repair, part shipment, compensation, or return.

Minor carton damage that does not affect the product does not automatically qualify for a product replacement or refund.

15. Tracking Shows “Delivered,” but the Package Is Missing

If tracking shows that the package was delivered but you cannot locate it, please:

1. Check all entrances, garages, porches, mailrooms, reception areas, and other safe delivery locations.
2. Ask household members, neighbors, building staff, or reception personnel whether they accepted the package.
3. Review the carrier’s delivery photo or proof of delivery, when available.
4. Contact the carrier and request the delivery location or GPS confirmation.
5. Contact LikeBike within 5 business days after the recorded delivery date.

LikeBike will assist with initiating a carrier trace or claim when appropriate.

A carrier investigation may take several business days. Replacement or refund decisions will be made after reviewing the carrier’s investigation, delivery evidence, customer information, and the circumstances of the case.

16. Lost Packages

A package may be treated as lost only after the carrier completes its investigation or confirms that the shipment cannot be located.

If a package is confirmed lost before delivery, LikeBike may provide an appropriate solution, such as:

• Reshipping the product;
• Sending a replacement;
• Providing a refund.

LikeBike may require the customer to complete a written declaration, carrier claim form, police report, or other supporting documentation before resolving a high-value lost-package claim.

17. Refused, Undeliverable, or Returned Packages

Packages returned to LikeBike for any of the following reasons may be treated as non-quality returns:

• Incorrect or incomplete address;
• Invalid telephone number;
• Repeated missed delivery attempts;
• Failure to collect the package;
• Refusal of delivery without authorization;
• Customer relocation;
• Customer no longer wants the product;
• Customer fails to cooperate with the carrier.

Actual outbound shipping charges, return shipping charges, interception fees, address-correction fees, storage fees, and applicable restocking fees may be deducted from the refund.

Original shipping may have been advertised as free, but LikeBike still incurs an actual shipping cost. This actual cost may be deducted when a package is refused or returned for reasons not caused by LikeBike.

18. Shipping Delays

LikeBike is not responsible for carrier delays caused by circumstances outside our reasonable control, including:

• Severe weather;
• Natural disasters;
• Transportation disruptions;
• Carrier network congestion;
• Labor disputes;
• Government restrictions;
• Road closures;
• Public emergencies;
• Peak-season demand;
• Incorrect customer information;
• Failed delivery attempts.

LikeBike will make reasonable efforts to assist customers and obtain updated information from the carrier.

When a delay occurs before the order is shipped and LikeBike cannot meet the stated shipping period, the customer will be notified and given the option to accept the delay or cancel the unshipped order.

19. Promotional Gifts and Accessories

Complimentary accessories, gifts, or promotional items may be shipped separately from the main product.

Delayed arrival of a free promotional item does not normally qualify the main product order for cancellation, rejection, or refund.

If a promotional item becomes unavailable, LikeBike may substitute an item of similar value or provide another reasonable solution, subject to applicable law and the terms of the promotion.

20. Contact Us

For questions regarding shipping, tracking, address changes, cancellations, delivery damage, or missing packages, contact:

Email: support@likebike.bike
Service Hours: Monday through Friday, 9:00 AM–6:00 PM Eastern Time

Please include your order number in all shipping-related communications.