LIKEBIKE LIMITED WARRANTY

1-Year Limited Warranty for Likebike Electric Bikes

Likebike is committed to providing reliable electric bikes and dependable after-sales support. This Limited Warranty applies to eligible Likebike electric bikes purchased directly from the official Likebike website.

Please read the following warranty terms carefully before submitting a warranty request.

1. Warranty Coverage

Likebike provides a one-year limited warranty for eligible electric bikes purchased directly from the official Likebike website.

The warranty period begins on the date the product is delivered to the original purchaser.

This warranty covers manufacturing defects in materials or workmanship under normal and intended use. Warranty service may include technical support, replacement parts, repair assistance, or another solution determined appropriate by Likebike.

This warranty does not cover normal wear and tear, accidental damage, misuse, improper maintenance, unauthorized modification, or damage caused by external factors.

2. Eligible Purchases

This Limited Warranty applies only to:

• Electric bikes purchased directly from the official Likebike website.
• The original purchaser named on the order.
• Products used within the country or region in which they were originally purchased.
• Products with a valid order number and identifiable serial number.

Products purchased through Amazon, Walmart, third-party marketplaces, offline dealers, distributors, or other sales channels may be subject to the warranty policy of the original sales channel.

For Amazon orders, please contact:

LikebikeService-US@outlook.com

For orders placed on the official Likebike website, please contact:

support@likebike.bike

3. Warranty Period by Component

Warranty coverage applies only when the failure is determined to have resulted from a manufacturing defect.

Replacement parts supplied under warranty do not extend the original warranty period. The replacement part will be covered for the remaining portion of the original warranty period.

4. Battery Warranty

The battery warranty covers manufacturing defects and abnormal functional failure during the warranty period.

The battery warranty does not cover:

• Normal reduction in battery capacity over time.
• Reduced range caused by temperature, rider weight, terrain, riding speed, tire pressure, or riding habits.
• Damage caused by improper charging or use of an incompatible charger.
• Damage caused by water exposure, fire, impact, dropping, collision, or improper storage.
• Damage caused by leaving the battery discharged for an extended period.
• Damage caused by unauthorized disassembly or repair.
• Damage resulting from charging in extremely hot, cold, damp, or unsafe conditions.

Battery range and capacity naturally decrease with use and age. Normal capacity degradation is not considered a manufacturing defect.

5. Wear-and-Tear Items

Wear-and-tear items are parts that naturally deteriorate through normal riding and maintenance. They are not covered unless they arrive damaged or defective and the issue is reported promptly after delivery.

Wear-and-tear items include, but are not limited to:

• Tires
• Inner tubes
• Brake pads
• Brake rotors
• Chains
• Cassettes and freewheels
• Chainrings
• Spokes
• Bearings
• Pedals
• Handlebar grips
• Saddles
• Brake cables
• Shifter cables
• Rubber components
• Reflectors
• Bolts and fasteners
• Cosmetic covers
• Paint and surface finishes

Damage caused by punctures, road debris, improper tire pressure, normal friction, or regular use is not covered.

6. Separately Purchased Accessories and Replacement Parts

Accessories and replacement parts purchased separately from the electric bike are covered against manufacturing defects for one-year from the date of delivery, unless a different warranty period is stated on the product page.

This accessory warranty does not cover:

• Incorrectly ordered or incompatible parts.
• Improper installation.
• Normal wear and tear.
• Accidental or cosmetic damage.
• Unauthorized modification.
• Damage caused by using the part on an incompatible product.
• Damage caused during installation by the customer or a third-party repair shop.

Returns of separately purchased accessories are subject to the Likebike Return and Refund Policy.

7. What This Warranty Does Not Cover

This Limited Warranty does not cover damage, failure, loss, or malfunction caused by:

1. Normal wear and tear.
2. Improper assembly, installation, adjustment, maintenance, or storage.
3. Failure to follow the user manual, assembly guide, safety warnings, or maintenance instructions.
4. Accidents, crashes, collisions, falls, impact, abuse, neglect, misuse, or vandalism.
5. Stunt riding, jumping, racing, commercial rental use, overloaded riding, or use outside the product’s intended purpose.
6. Water immersion, flooding, heavy rain exposure, corrosion, salt, sand, mud, chemicals, fire, extreme heat, or extreme cold.
7. Unauthorized repairs, modifications, rewiring, controller replacement, motor modification, speed modification, or installation of incompatible parts.
8. Use of chargers, batteries, controllers, accessories, or electrical components not approved by Likebike.
9. Improper charging, incorrect voltage, electrical surges, damaged outlets, or unsuitable power sources.
10. Continued use after a warning sign, unusual noise, damaged component, error code, or safety-related malfunction becomes apparent.
11. Products with removed, damaged, altered, or illegible serial numbers, labels, or identification marks.
12. Cosmetic damage, including scratches, dents, discoloration, fading, paint damage, or surface deterioration that does not affect normal operation.
13. Theft, loss, or damage occurring during transportation arranged by the customer.
14. Labor charges, inspection fees, diagnostic fees, assembly fees, or repair costs incurred without prior written authorization from Likebike.
15. Products purchased from unauthorized sellers or channels that cannot provide valid proof of purchase.
16. Products moved, exported, or used outside the original country or region of purchase.

8. Commercial and Rental Use

Unless otherwise agreed to in writing, this Limited Warranty is intended for personal consumer use.

Electric bikes used for the following purposes may not qualify for standard warranty coverage:

• Rental fleets
• Delivery services
• Courier services
• Commercial tours
• Shared mobility services
• Resale demonstration fleets
• Business or institutional use

Commercial customers should contact Likebike before purchase to confirm the applicable commercial warranty terms.

9. Warranty Claim Requirements

To submit a warranty claim, please provide:

• Your full name.
• Your order number.
• The electric bike model.
• The product serial number.
• The date the issue first occurred.
• A clear description of the problem.
• Clear photos showing the complete electric bike and affected component.
• A video clearly demonstrating the issue, when requested.
• A photo of the mileage shown on the display.
• Your current shipping address and telephone number.

Likebike may request additional photos, videos, testing results, measurements, or troubleshooting information before approving a warranty solution.

Failure to provide the requested information may delay the review of the claim.

10. Warranty Claim Process

Step 1: Contact Likebike Support

Send your warranty request to:

support@likebike.bike

Please include your order number in the subject line.

Example:

Warranty Request – Order Number XXXXX – Likebike UM1

Step 2: Initial Review

Our customer support team will review your order information and the evidence provided.

We may ask you to perform basic troubleshooting or safety checks. Do not disassemble electrical components unless specifically instructed by Likebike.

Step 3: Warranty Determination

Once the problem has been evaluated, Likebike may provide one of the following solutions:

• Troubleshooting assistance.
• Replacement components.
• Repair instructions.
• Authorized local repair assistance.
• Product replacement, where appropriate.
• Another reasonable solution based on the circumstances.

The appropriate remedy will be determined by Likebike based on the nature of the issue, product condition, availability of parts, warranty eligibility, and applicable law.

11. Replacement Parts and Shipping

When a warranty claim is approved, Likebike may send a replacement component directly to the customer.

Customers may be required to:

• Install simple replacement parts with the assistance of instructions or video guidance.
• Provide proof that the replacement part was installed.
• Return the original defective component.
• Safely dispose of the defective component when instructed.
• Cooperate with reasonable diagnostic procedures.

Likebike will determine whether shipping charges are covered based on the circumstances of the claim, product location, purchase channel, and applicable warranty terms.

Additional shipping fees may apply to remote areas or locations outside Likebike’s standard service region.

12. Third-Party Repairs

Customers must obtain written authorization from Likebike before arranging any third-party inspection or repair for which reimbursement will be requested.

Likebike is not responsible for:

• Repairs performed without prior written approval.
• Labor charges that were not approved in advance.
• Damage caused by a third-party technician.
• Incorrect installation of replacement components.
• Additional damage caused during unauthorized repair or disassembly.

An estimate, invoice, or receipt does not guarantee reimbursement unless Likebike approved the repair and cost in writing before the work was performed.

13. Safety-Related Issues

Stop using the electric bike immediately if you experience:

• Steering instability.
• Frame, fork, stem, or handlebar damage.
• Loose folding components.
• Brake failure or significant loss of braking power.
• Battery swelling, smoke, unusual heat, leakage, or burning odor.
• Exposed or melted electrical wiring.
• Unintended acceleration.
• Motor or controller overheating.
• Structural cracks.
• Any condition that may create a risk of injury.

Turn off the electric bike, disconnect the charger, and store the product in a safe and dry location.

Do not ride, charge, repair, disassemble, or dispose of the product until you receive further instructions from Likebike Support.

14. Product Replacement

Product replacement is not automatically provided for every warranty claim.

Likebike may authorize a full product replacement only when:

• The issue is confirmed to be covered by warranty.
• The product cannot reasonably be repaired with replacement parts.
• Multiple reasonable repair attempts have been unsuccessful.
• Replacement is considered the most appropriate remedy.

Any replacement product may be new or professionally inspected and may be of the same or a comparable model, depending on availability.

15. Transferability

This Limited Warranty applies only to the original purchaser and is generally not transferable.

A subsequent owner may contact Likebike for paid technical support or replacement parts. Any exception to this rule must be approved by Likebike in writing and may require the original order number and purchaser information.

16. Geographic Limitations

This warranty applies to products purchased and used within the original country or region of sale.

Warranty service may be limited or unavailable when a product is:

• Exported to another country.
• Relocated outside the original service region.
• Purchased from an overseas or unauthorized seller.
• Located in an area where shipping or repair service is unavailable.

The customer may be responsible for additional freight, customs duties, taxes, or transportation expenses outside the original service region.

17. Relationship to the Return Policy

This Limited Warranty covers eligible manufacturing defects.

Returns, exchanges, cancellations, and refunds are governed separately by the Likebike Return and Refund Policy.

A warranty claim submitted after the applicable return period does not automatically qualify for a refund or complete product replacement.

18. Limitation of Warranty

To the maximum extent permitted by applicable law, this Limited Warranty is the exclusive written warranty provided by Likebike for eligible products.

Likebike is not responsible for indirect, incidental, special, or consequential losses arising from the use or inability to use the product, except where such limitations are prohibited by applicable law.

Nothing in this warranty limits any mandatory consumer rights that cannot legally be excluded or restricted.

19. Contact Likebike

For official website orders and warranty support:

Email: support@likebike.bike
General Email: info@likebike.bike
Phone / WhatsApp: +1 (702) 204-9198
Service Hours: Monday–Friday, 9:00 AM–6:00 PM EST

For Amazon orders:

Email: LikebikeService-US@outlook.com

When contacting us, please include your order number, electric bike model, and a clear description of the issue.